FAQ

Get quick answers to our most commonly asked questions below. If you still have a question or would like to make an enquiry, please reach out to us using our contact form here and we will be happy to help you.

How can I place an order?

To place an order, simply browse our products, select the items you wish to purchase, and add them to your cart. Proceed to checkout, where you'll enter your shipping details and payment information to complete your order.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) as well as PayPal for secure and convenient transactions.

What is your shipping policy?

We offer standard and expedited shipping options. Shipping costs and delivery times vary depending on your location. Shipping is calculated at checkout. Free shipping for orders of $75 or more.

Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping costs and delivery times vary by destination. At checkout, you can enter your address to see shipping options available to your location.

Can I track my order?

Yes, once your order has shipped, you will receive a tracking number via email. You
can use this number to track your order's progress.

What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, please contact us within 14 days of receiving your item(s) for a refund or exchange. Unless item is defective, customer is responsible for return shipping.

How do I contact customer support?

You can reach our customer support team via email at intentionalbydesign@gmail.com or through our Contact Us page. We're here to assist you with any questions or concerns you may have.

Can I change or cancel my order after it's been placed?

Unfortunately, once an order has been processed and shipped, we are unable to make changes or cancel it. Please double-check your order details before completing your purchase.

Do you offer discounts for bulk purchases for masjids, schools, or resale?

Yes, we offer special pricing and discounts for bulk orders intended for masjids, schools, or resale purposes. Please choose the quantity on the product page and discounts will be calculated at the checkout. If you would like to reach out to our customer support team to discuss your specific requirements and to receive a personalized quote, please use the contact form here to make your inquiry. We’re here to assist you in fulfilling larger orders and ensuring a smooth purchasing process for your organization or business.

How do I access downloadable content or digital products?

If you've purchased a downloadable product or
digital content, you can access it through your account on our website. After completing your purchase, navigate to your account dashboard and locate the "My Downloads" section. From there, you'll be able to view and download any digital items associated with your order. If you encounter any issues or need assistance accessing your downloads, please contact our customer support team for prompt assistance.